Contact us

Q1: How do I place an order?
A: Simply browse our products, add your favorite items to the cart, and proceed to checkout. Enter your details, select a payment method, and confirm your purchase.

Q2: Can I modify my order after placing it?
A: Orders can only be modified within 12 hours of placement or before shipping. Contact our support team immediately for assistance.

Q3: I didn’t receive an order confirmation. What should I do?
A: Please check your spam/junk folder. If you still haven’t received it, contact our customer care team with your registered email or phone number.

Q1: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, PayPal, and select digital wallets.

Q2: Is it safe to make online payments on your site?
A: Yes. All transactions are processed through secure, encrypted payment gateways to protect your information.

Q3: Why was my payment declined?
A: Payment failures can occur due to network issues, incorrect card details, or bank restrictions. Try again or use another payment method.

Q1: What are your delivery timelines?

A: Standard delivery takes 3–7 business days within India and 7–14 days for international orders.

Q2: How can I track my shipment?

A: Once your order is dispatched, you’ll receive an email/SMS with a tracking link and courier details.

Q3: Do you offer express or same-day delivery?

A: Express delivery is available in select cities for an additional fee. The option will appear at checkout if applicable.

Q1: What is your return policy?

A: We offer a 7-day easy return policy on most items. Products must be unused and in original packaging.

Q2: How do I initiate a return?

A: Go to “My Orders,” select the item, and click “Return/Exchange.” Follow the on-screen steps or contact customer support.

Q3: When will I receive my refund?

A: Refunds are processed within 5–7 business days after we receive and inspect your returned product.

Q1: Can I cancel my order?
A: Orders can be canceled before dispatch. Once shipped, cancellations aren’t possible.

Q2: How will I get my refund after cancellation?
A: Refunds will be credited to your original payment method within 5–7 business days.

Q3: What happens if my refund is delayed?
A: If you don’t receive your refund within the mentioned time, please contact our support team with your order ID.

Q1: Are the product colors exactly as shown in photos?

A: We strive for accuracy, but slight variations may occur due to screen settings and lighting conditions.

Q2: Do you provide product warranties?

A: Warranty availability depends on the product type and brand. Details are mentioned on each product page.

Q3: Can I request product customization?

A: Some items may offer customization options. Please check the product description or contact us for details.

Q1: Do I need to create an account to shop?

A: You can shop as a guest, but creating an account allows you to track orders, save favorites, and access special offers.

Q2: How do I reset my password?

A: Click on “Forgot Password” at the login page and follow the instructions sent to your registered email.

Q3: Is my personal information safe?

A: Yes, we use SSL encryption and strict privacy policies to protect all customer data.

Q1: How do I apply a coupon code?

A: Enter your coupon code at checkout in the “Apply Coupon” box before payment.

Q2: Can I use multiple coupons on one order?

A: No, only one coupon code can be applied per order.

Q3: How do I get notified about upcoming sales?

A: Subscribe to our newsletter or follow us on social media for the latest updates and offers.

Q1: How can I contact customer care?

A: You can reach us via email, chat, or phone. Visit our Contact Us page for details.

Q2: What are your customer service hours?

A: Our support team is available Monday to Saturday, 9:00 AM – 7:00 PM (IST).

Q3: How long does it take to resolve a query?

A: We aim to resolve all issues within 24–48 hours.

Q1: Do you ship internationally?
A: Yes, we deliver to multiple countries worldwide. Shipping costs and times vary by location.

Q2: Are there customs or import charges?
A: International orders may be subject to customs duties or taxes, which are the customer’s responsibility.

Q3: Can I track international shipments?
A: Yes, once dispatched, you’ll receive an international tracking link via email or SMS.